Return and Refund Policy

30-Day Money-Back Guarantee: We offer a generous 30-day return policy, allowing you a full 30 days from the receipt of your item to request a return.

Return Eligibility: For a return to be eligible, the item must be in its original condition, unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required. Returns won’t be accepted if not in the stipulated condition.

How to Initiate a Return: Should you wish to return an item, please contact us by filling the form. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions for the return process. Unsolicited returns without prior request won’t be accepted.

For immediate assistance with returns, reach out to us at:

there is no restocking fee but customer will be responsible to cover  return shipping cost .

Damages & Issues: Upon receipt of your order, promptly inspect the items. If you discover any defects, damages, or receive the wrong item, contact us without delay. We will assess the issue and take appropriate measures to rectify it.

Non-Returnable Items: Please note that we do not accept returns on perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards. If you have concerns or queries regarding the return of specific items, feel free to contact us.

Exchanges: For a swift exchange, return the item you have after your exchange request is approved, then proceed with a separate purchase for the desired item.

EU 14-Day Cooling-Off Period: For orders shipped to the European Union, a 14-day cooling-off period is provided where you may cancel or return your order for any reason, provided the item is in its original condition.

Refunds Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days. Bear in mind that it may take additional time for your bank or credit card company to process and post the refund. If 15 business days have elapsed since your refund was approved without receiving it, please get in touch with us at info@youthfulglow.com